Tag Archives | complaining

Complaining, for your Health

[Barbara Neal Varma’s summary of Robin Kowalski’s research in The Atlantic makes for some interesting reading!] In his 1964 book Games People Play, psychiatrist Eric Berne describes what he calls the “Yes, but” communication pattern: First, one person states a problem. Next, another person responds by offering suggestions on how to solve it. The first then says, […]

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